Opening Doors

Opening Doors

A Literacy Audit Tool Kit for Customer Service Excellence

Book - 2008
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Opening Doors will help your organization identify potential barriers the general public may face when accessing your services. The tool kit gives you practical suggestions for improving your customer service in the areas of: •Advertising •Service delivery •Clear verbal communication •Clear print materials •Staff and volunteer training
Publisher: [Calgary, AB] : Literacy Alberta, 2008
Branch Call Number: DVD 374.0124 OPE
Characteristics: 1 videodisc (ca. 30 min.) : sd., col. ; 4 3/4 in.
Additional Contributors: Literacy Alberta


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